I had applied for Walmart EPP on November 30th, 2024 and yet the discount has not been applied to my account.
I have already contacted customer service twice but they were not able to resolve the issue. They said that they are not authorized to resolve the issue, due to which I reached out to the management.
The management representative cross checked all my account details and confirmed everything is correct but unfortunately, he was not able to resolve my issue as well. First the gentleman said that they(the team) never received my form, but after I told him that I have a copy of the submitted form he said that my plan($49/month) is not eligible for the EPP. He then asked me to upgrade my plan if I want to apply for EPP. He then provided me with an email address and advised me to send a copy of my already submitted form and explain what the issue is. It's been a couple of days now yet I have not received any response for my email as well.
I know for a fact that my plan is eligible since my colleague is on the same plan as me and the associate discount was applied to his account from his second bill cycle, and this was even confirmed by the customer service representative that I talked to.
Please look into this matter and provide me with a resolution since it has been several months now, otherwise, I would be forced to escalate this issue even more and involve the higher authorities as well.
