I am being billed for call forwarding from my Koodo number (personal) to my Work Phone with (Telus)?
How do I completely disable this, so it does not happen again. It is turned off.
I did use my personal cell as a hotspot for my work - could something have happened there?
Hotspotting is separate from call forwarding. I can’t imagine how the two would affect the other.
The following page gives some activation and deactivation codes for call forwarding settings:
My suggestion is to try the following to see that it stops it:
Example with Call Forwarding Unconditional:
Let us know if that resolves it or not!
But how did it happen in the first place? .50 cents per minute and I would like for it to not happen again.
+4But how did it happen in the first place? .50 cents per minute and I would like for it to not happen again.
Call forward is setup by users though. Which phone are you using? There is an option in phone settings to check for that. If you actually would like to setup call forward, you can add the add-on for $5 in self-serve.
Regarding the history, you can look into the call log in self-serve to see when the forwarding started. From there, you could see if any device change, or phone firmware update happened during that time frame.
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