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S
singhtalksAdvisor
asked in Billing & Payments

Falsely Charged for US Roaming while in Canada

While driving from Calgary to Surrey on April 19, my wife’s phone received a text message saying that she was roaming in the US as we were passing through Abbotsford. We didn’t think much of it as we were only there for 2 days, but I got the bill today and see that her number was charged $14 for roaming when we never left Canada. Oddly enough I never got any message saying I was roaming even though Data Roam is on for my device as well. Please reverse these charges.

2
S
11 days ago
M
Martin JanssenBeginner
asked in Billing & Payments

Charged for US roaming while in Canada

Was charged for US roaming on April 2, 2024 after returning from the US by car after crossing the US - Canada border at Lacolle, Quebec just before  5pm that day. Time stamp on billing information shows phone data activity  only after 5.02pm that day after I removed flight mode.  How to proceed to obtain a refund for false roaming charge?

4
Flo Koodo
11 days ago
M
MitchMac1327Beginner
asked in Billing & Payments

Bill Pricing

Am I missing something as to why I am still paying Easy Roam charges after switching to this new bill?

1
Bernard Koodo
11 days ago
Y
YShConnector
asked in Self Serve

activating your Koodo Prepaid account

Help me solve the problem with registering a SIM card for payments  - Self Serve “What you'll need to get started”I go to the linkhttps://activateprepaid.koodomobile.com/en/on/prepaid/koodo/consumer/activation/account-setupI enter the card detailsand gives the error "SIM card number is not available to be activated"I have - eSIM on prepaid subscriptionI added an eSIM to my phone outside of Canada and I can’t activate it (it says “no access”) because the service package did not include roaming.The support service replied that the number was active.The support service replied that you need to go to your account account and add a roaming service.I can’t register for my account because I need an SMS code when checking my phone number. I am not receiving the SMS code because I am outside of Canada.What options are there to solve the problem?

10
M
11 days ago
K
Kevin LePapeAdvocate
asked in Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

6
K
11 days ago
R
ryanburkeBeginner
asked in Purchases & Returns

Internet equipment not yet arrived

Hi,I ordered Koodo unlimited internet about a month ago and the equipment has not yet arrived. I checked the tracking on my package and it says it was returned to sender for some reason. My current internet provider that I was switching from stops on the 12th so I really need this equipment. How would i go about getting my equipment sent back to me? 

3
R
11 days ago
A
AH2024Beginner
asked in Billing & Payments

Roaming charges

Hi there, I have been waiting for a response from Koodo regarding 14 days of roaming charges that were recently charged to my account  (only 3 days were actually used, the other days WIFI was used).  This was an international trip. It has been over a week without a response. Today I received my latest bill and no charges were adjusted. Has anyone ever heard back from Koodo? Is there a phone number I can call? How about a real person to talk too? Ugh...I am seriously thinking about changing providers once this is resolved.   

4
Flo Koodo
11 days ago
D
DtradingBeginner
asked in Self Serve

overseas

Need to speak to live agent. Your ai is shit for us overseasGet your service inline to serve us

3
Bernard Koodo
11 days ago
R
RijaNew Member
asked in Billing & Payments

How can I delete my plan and cancel it

title, this company is a fraud I want to remove my plan i barely use my phone bill yet they increased it by 5$ such a trash shitty company fraud

2
Bernard Koodo
11 days ago
M
markst3ph3nConnector
asked in Billing & Payments

Billing Inquiry: Tab Bonus Debit - Cancellation

I got charged with a Tab Bonus Debit - Cancellation and I was not informed that this would be the case if I cancelled my service. Is there a number I can call to sort this out?

9
M
12 days ago
S
StevenGConnector
asked in Other

Call from "telus" offering "discount"

Hi everyone, I just got a phone call from somebody saying that because I've been a "Telus mobility" customer for a long time I qualify for "the discount." It sounded like a scam so I ended the conversation. Was any part of that call legit?

6
Flo Koodo
12 days ago
R
rhodeeBeginner
asked in Plans & Add-ons

14.71% price increase????

I asked and was told that there would be no price increase for the plan that I signed up???Now a 14.71% price increase.And try to chat with someone????  Really???what’sUP

6
D
12 days ago
J
JiongBeginner
asked in Tips, Tricks & Troubleshooting

Koodo internet

Hi,I subscribed Koodo internet and activation date is today. But after hooking up the modem, the “DS” keep flashing and no connection is established.What shall I do?Thanks

4
D
12 days ago
I
Ir1shguyCoach
asked in Plans & Add-ons

Can stream+ subscription be kept if cell phone is cancelled?

I would like to know if my cell phone is cancelled will i get to keep my stream+ subscription too?

14
I
12 days ago
A
AshleighoflynnBeginner
asked in Tips, Tricks & Troubleshooting

my internet wont work

I don't understand. I just got set up with koodo a week ago and everything has been fine expect my internet. It was supposed to be activated today (may 7) but online it says my internet order is still being processed and my internet won't work. My data also isn't working. I've been on hold for 47 minutes. Isn't there a number I can call to talk to someone right away? This is so irritating. 

2
Flo Koodo
12 days ago
LadiesMan217
LadiesMan217Rockstar
asked in Billing & Payments

Seeking Advice on Resolving Unexpected Overage Charges from US Trip

Hi everyone,I recently faced a surprising issue with overage charges on my last bill and am seeking some advice or similar experiences from the community.During a week-long trip to the US, I took steps to avoid any overage charges by turning off cellular data and using WiFi calling, under the impression that it wouldn’t use my network minutes. Unfortunately, I was hit with $250 in overage charges for long-distance calls made during this period.After discussing this with a Koodo agent, I was informed that WiFi calling still counts towards network minutes. While I understand the explanation now, I was initially told I would receive a $200 credit due to my longstanding relationship with Koodo and this being my first incident of this nature. However, a couple of days later, the same agent called back to retract that offer, replacing it with a $57 credit instead.I am quite disappointed with how this has been handled and will likely switch providers unless these charges can be waived or sign

6
Flo Koodo
12 days ago
V
vennyBeginner
asked in Self Serve

Port Number

Hi, I used to use Koodo Mobile Number(A)But, Now I bought new Public Mobile eSIM But I have some trouble, So Same number isn't activate, then I received temporary number(Public Mobile Number B) I want to transfer I was using number(Koodo Mobile Number A) I received this e-mail from Public Mobile. So Is it possible? 

1
O
12 days ago
L
Louii MacTavishAdvocate
asked in Other

esim

Which android phones are esim capable?

4
O
13 days ago
J
Jendart99Beginner
asked in Other

Is there any way to retrieve deleted text messages for a legal matter

I have a contractor who just lied under oath about what he promised to do. He was a family friend who I thought I could trust so I didn’t keep the texts.  Is there any way to retrieve the deleted texts for a legal matter?

7
C
13 days ago
ScottDonnelly99
ScottDonnelly99Beginner
asked in Billing & Payments

i would like to discuss my bill with a koodo

How can I talk to a koodo rep over the phone to discuss some charges that were unexpected?

3
Bernard Koodo
13 days ago
S
sdoyleConnector
asked in Other

Was this call a SIM swap Scam or not?

Hi there! I’ve seen a lot of similar questions on here with conflicting answers so I wanted to see whether I could get an answer for my specific experience. On Friday 3rd May at around 5pm AST I received a call from +1 (833) 878-8186 claiming it was Koodo. This number is not listed as one of Koodo’s contacts. I was offered a $25 CAD plan for 4GB LTE and Unlimited countrywide texts and calls. I openly questioned whether the call was a scam. Thus, the caller sent a text message as proof from 6400. I was still skeptical, but I gave my info on reassurance from the caller. My name, koodo pin, DOB, address and SIN were all passed on for this transaction.At around this point I received an order confirmation email from noreply@koodomobile.com. To reassure me further the caller identified himself as Sumit with employee ID JVRK (included in the email). However, anxiety set in, especially with regard to my SIN, so I hung up. The caller then attempted to call me back twice so I blocked both number

8
S
13 days ago
S
speedy3aBeginner
asked in Billing & Payments

Error message when trying to pay remaining bill after cancelling my phone number

Hi,I recently got a monthly plan from Koodo for the duration of my stay in Canada. Since I am back in my home country, I requested to cancel my phone number/account and was told I’d be able to pay the remaining bill according to my usage when the number was cancelled. Now that it is cancelled, I have been trying to pay the bill nearly every day, but I’m faced with an error message just as I try to pay: “The service is unavailable right now | Our systems aren’t able to process your request at this time. Check back shortly or refresh the page. | Error code #500”. I also do not have a canadian bank account, so paying through a bank is also not possible for me. I tried to request a callback to sort out this issue so I could pay my bill, but unfortunately, I no longer have a Canadian phone number, and I am not in Canada anymore, and the chatbot says it will only callback Canadian phone numbers. This means I have no way to reach Koodo and resolve this issue directly and pay my bill, and unfo

2
Sophia
14 days ago
T
teddybeareBeginner
asked in Prepaid

Promotional bonus data problem

I have received a 10G promotional bonus data per month for my prepaid account and it showed up on my account in my web login. However, after I used up my regular monthly data, any extra data that I used got deducted from my data booster add-on  that is already in my current account instead of 10G under my Promotions Usage section. It should deduct from that 10G promotional bonus data instead of my data booster.Is there any way to get that fixed?

1
O
14 days ago
V
VictimAmbassador
asked in Other

Still Waiting For Answer to text - but image allowed.

In chronological OrderSigned up w/ Koodo.  Had 2 weeks od daily attempts to send pics w/ texts. Using Koodo, found  a way to get/send texts w/ pics. Koodo announced a change and options are, Use the new settings or if they don’t work then  buy a new phone from Koodo. Guess what, they don’t work. Nasty way of doing business. Used new settings, and was again, able to send/receive texts w/ pics. For no reason at all, settings no longer work. I have been paying monthly fess for a no half-baked service. That is, may only send receive texts but if has a image, ir goes to byte heaven and no tells the sender (me) or the recipient that there was message w/ pic, but that is kept a secret by Koodo.QUESTION:What were the old settings that had ip address starting w/ 74? That worked until Koodo fixed it to sell new phones.

3
Dinh
15 days ago
C
CanaryAgilityCashAdvisor
asked in Tips, Tricks & Troubleshooting

Galaxy A52 5G no service

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

16
C
15 days ago

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