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OveritBeginner

asked in Tips, Tricks & Troubleshooting

Horrible BLUETOOTH Virus. 4 Phones Later. Still Infected.

I got infected with a computer virus on February 5, 3 months and 4 phones later, I am still plagued with it. I am blaming the fact that I live in a condo, and believe my neighbor has it, and the fact that every time you start a new device, for some stupid mf reason, Bluetooth is active. 4 phones, 3 laptops, new Google smart everything (lights, thermostat etc) and I still cannot get rid of it. It is dressed as a Google Update, and swaps out the real playstore for a fake one. Attached are just a few of the 12 pages of permissions PlayStore on my phone has, along with the a portion of the back end (hidden in Chrome). I am fairly computer savy, but am clueless with Mobile. Anything I download from playstore is just more malware. From what I gather, it is using my phone to cryptomine, but it also logs everything, and he can control everything. (I HAVE TYPED THIS TWICE NOW, AND NEVER TURNED ON CAPS). CAN ANYONE HELP? I did reach out to Samsung, they directed me back to Koodo. Galaxy S 23

15 days ago

mlessardBeginner

asked in Tips, Tricks & Troubleshooting

Shaw / Rogers Ignite TV App on Ipad no longer works while on Koodo Internet

We recently moved to Koodo Internet and have had no issues. Performance has been great.We have access to Shaw (Rogers) Ignite TV App on our Ipad that was working on previous Internet Provider and works while Hotspotting from Cell that is with Koodo … but when connected to local Koodo Wifi network in the house, it will not work.Tried old router on Koodo Network and no go.Tried on Koodo Cell … works Used on previous Internet … worksIs there any reason that this would not be allowed now ? Or why its not working ? Or if there is a setting on the new Koodo Wifi Router that I need to update ?Any ideas would be appreciated

15 days ago

hash_74aBeginner

asked in Billing & Payments

I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

15 days ago

RenegadeSteinBeginner

asked in Plans & Add-ons

How Do I Cancel An Order?

I made a mistake and need to cancel the order I put through. The only I option I can find is tracking and nothing else. Help!

16 days ago

Pablo12Beginner

asked in Plans & Add-ons

unable to receive some pictures

Remi 10

16 days ago

CommonUsernameCoach

asked in Tips, Tricks & Troubleshooting

no data. Temporarily turned off by carrier

For the past day or 2 my phone (google pixel 5) has been giving my constant notices as seen in the title and is switching non-stop between hspa and LTE.I’ve double checked the APN is correct. Restarted the phone multiple times. Nothing sticks. If I switch airplane mode off and on (or reboot) it’ll smarten up for a while, but give it 20-30 minutes and it starts acting up againAny ideas?

16 days ago

cool5GNew Member

asked in Other

Samsung S20 Ultra has 5G setting but rarely connects to 5G even though I am in a 5G area

I know there is an issue with S20 series and Telus contracts, Samsung not enabling 5G on Canadian CSC. But I do see the 5G/LTE/WCDMA/GSM (Auto Connect) option that so many folks seem to be missing. But I rarely connect to 5G even though I am in the area, and do not get 5G speeds even though my plan is a 5G plan. Anyway I can verify where the issue lies?

17 days ago

FunkytownOrganizer

asked in Other

Name change and credit reference letter

I was wondering how to go about actually changing your legal name/gender with Koodo, when nothing seems to work? I have tried calling, and they told me to visit a store in person, but any of the authorised places and even regular Koodo ones all tell me they’re unable to do it and to just call, so realistically what are my options? I keep having to run in circles and it’s tiring. My other issue is BCHydro declined my credit check and wants me to send them a credit reference letter from Koodo by a few weeks, in my new name. Besides the whole name change thing, how do I go about even getting a reference letter? help would be much appreciated!! I wish I could do this stuff over live chat, and it’s a shame Koodo doesn’t have any of those options especially for disabled folks.

17 days ago

abhatia17Beginner

asked in Other

Porting out

I have initiated a porting request with Fongo. After multiple attempts Koodo accepted the request and confirmed that verification sms will be sent which needs to be responded with a yes inorder to process the request, but I have not received any sms. Now fongo has asked me to pre-authorise porting request with koodo for 72 hours so they can process the request at their end. How can this be done?

17 days ago

TilluBeginner

asked in Plans & Add-ons

stream+

Stream+ STREAMSPECIALKM2410$ is not working? is it expired??

17 days ago

ViditBeginner

asked in Billing & Payments

Payment

I am here in Canada for only 6 months and got a koodo sim card. I don’t have a Canadian credit card nor do I have a Canadian bank account. I have a Revolut card using which I make the payments. I am not able to make the payment for my plan via this card. What shall I do?

17 days ago

j.seewitzBeginner

asked in Billing & Payments

Charged for US roaming on Vancouver Island

I was charged for roaming on Vancouver Island a few times. I attend school there and in certain spots I guess It picks up US signal, I was wondering how I could get these charges reversed or reimbursed thanks

17 days ago

Roger BrownOrganizer

asked in Purchases & Returns

Offer received via Message from Koodo

I received an offer for an iPhone 13 from Koodo, but when I follow the link to the Koodo website the offer is not available. I would like to get the offer as received.

18 days ago

tim46Beginner

asked in Plans & Add-ons

internet installation fee

I was considering Koodo home internet. I do not have a cable service, only a phone line to my existing modem. Will their be a fee to switch to a cable connection?

18 days ago

AJ LauretaBeginner

asked in Billing & Payments

Overcharged for roaming

Hi,I only turned on my roaming on my cell on Apr 20th to call the airlines and Expedia because of cancelled flight and was only expecting to be billed for a day however, I was also charged earlier for Apr 13th and 14th. I did not call anyone on these dates and have used data roaming since I have Esim installed on my cell when I left for Peru hence never needed to roam. I only needed roaming on Apr 20th because I need to do voice call. Please reverse the 2-day extra charges for roaming. Thank you.

18 days ago

dhearn2712Beginner

asked in Billing & Payments

Why have I been double charged for switching plans?

I switched to a cheaper plan the other day and I’ve now been billed the full amount for both plans as oppose to just the new one. I’m about to cancel Koodo in the next week, so how do I get this removed from my bill before it’s due?

18 days ago

LanaglamaramaBeginner

asked in Billing & Payments

Disputing US Easy Roam charge

I was charged $14 for Easy Roaming while flying from Toronto to Halifax on April 11. I may have been sending a text but I was under the impression I was using inflight wifi service at the time. I would like to have the Easy Roam charge removed as I was never travelling in the US.

18 days ago

phebstersConnector

asked in Other

Have not received Koodo referral credits and no one is answering any emails

I signed up in June 2023 with a friend’s referral code and received confirmation that I will soon receive the credits. However it is now April 2024 and both myself and my friend have yet to receive any credits from that referral. I have been emailing the Koodo Mobile Refer-a-Friend mailbox for over NINE MONTHS now trying to follow up on this case, but have only received numerous automated responses saying that you will follow up - AND THEN SILENCE. This is extremely frustrating and there’s no point providing an email for referral enquiries when no one is manning the inbox. That mailbox ought to be shut down!I see that others have faced the same issue as me in this forum. Can anyone share how they managed to resolve their case please? Thanks so much.

18 days ago

NicoleCBeginner

asked in Billing & Payments

Stream+ keeps activating when I don't want it

For the past 5 months, Stream+ keeps activating itself & charging me. I have myself, my husband and both my parents on my account and all four are being charged for Stream+. I have called in 3 times to have them take it off & reimburse me and the keep assuring me it won’t happen again. They keep asking if it’s someone in my family activating it and 100% it is not. The last person I spoke with insisted I change my password (which I did) saying perhaps my account was hacked. I’m at my whit's end with this. It is so difficult to actually get someone on the phone & I’m sick of having to deal with this. Seriously considering switching to another provider if this can’t be solved. Now today, the chat function to schedule a call back is not working so I can’t even deal with it. Has anyone else had this issue?

18 days ago

Lis79Beginner

asked in Purchases & Returns

Offered S23 deal, but can't keep current plan

I am a LONG time Koodo customer and I received a text message that I can get a CPO Galaxy S23 for $5 a month, $0 up front. I would absolutely do this and commit to Koodo for another 2 years if I could keep my current plan, but they expect me to change my $34/50gb plan to $60 minimum. This is a slap in the face. I recently ported my son out of Koodo for a better deal elsewhere and I am seriously considering doing this to my own plan. Why offer me this click bait and then expect me to almost double my monthly plan bill? Koodo I am truly disappointed with you.

18 days ago

DeascottBeginner

asked in Other

how do i obtain a copy of a call transcription with customer service/ support?

I had a call with Customer service, that was transferred to loyalty, however, I am in disagreement with the offer made. I would like to obtain a copy of the call transcript to clarify.Does anyone know how I am able to get this? Thanks

19 days ago

Flossy4Beginner

asked in Billing & Payments

late making payment. accidentally do to a tragedy in my family xan i notify on line

Hi, I have a payment arrangement in place. It's a little delayed. Do to a devastinf tragedy in my family. I went into my profile to seeif I could push it up a couple days and notify payment. And it says not able to. Please help so worried . Giving the circumstances and not being able to line up the same time for a call back do to funeral amd family.

19 days ago

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