Koodo Community
Question

Different plans offered in different areas


Hi all,

I have been loyal to Koodo for decades.

I recently switched to the $30 + 30GB plan with no problems.

I did the same for my mother who lives nearby.

I suggested to my dad who lives an hour away to do the same, but the plans he is offered are different and start at $50. I walked him through the menus to the correct page “manage my plan and add ons” but the selections were totally different. He owns his phone and has no tab and has been with Koodo for a decade. 

Can someone explain this to me? Thanks.


2 replies

Userlevel 5
Badge +4

Hi there,

is your dad currently paying off a device? As if this is the case he will only be shown plans that are applicable for a tab balance which commonly start at $50, he would not be eligible for a $30 30GB plan because of this as it is a bring your own device plan.

Userlevel 7
Badge +4

What was your previous plan? How about your mom and dad's previous plans? 

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