My wifi calling keeps turning off every time I get out of range of my wifi. When I get back in range, I have to turn it back on and get a new access code every time. Very frustrating. I’m using a Samsung A5
This topic has been closed for comments
Does it just switch off automatically? Or does an error pop up? Did this happen before or is this a new issue that has popped up recently
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Seems to switch off every time I go out of range of my wifi. No error code. It only started a couple weeks ago, before that time it didn’t do that. When it switches off, you have to get a new access code, real pain as my cell signal is very weak.
Yes, every time I leave my home wifi, I have to get a new access code to sign back into wifi calling. It worked perfectly for a month, then all of a sudden about two weeks ago, I started to have to turn wifi calling on and get a new access code, every time I leave my home wifi range.
Do you have another phone (family member or friend) you can pop your sim in and see if the wifi calling issue follows your sim to the other phone?
You can also try wifi calling with your friend's sim in your phone to see if the issue follows the phone
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.