i am trying to change my sim card because koodo flagged my account as fraud and the people at the mobile shop told me i can fix it here, but there is no “mobile services” under the drop down menu it tells me to go to, how can i access this menu? i would like to find out soon because i have a 100$ bill for a service i cannot use.
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changing sim card?
Best answer by Julia Koodo
Hello! In order to look further into this and assist, we will please need you to send a private/direct message on social media, either Facebook or Twitter and we'll get back to you asap.
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+4You should be able to see the mobile services tab when you're signed into self serve:
If the account has been suspended for potential fraud however, changing the sim card won't help. It's the account that's suspended, not the sim specifically.
+4Hello! In order to look further into this and assist, we will please need you to send a private/direct message on social media, either Facebook or Twitter and we'll get back to you asap.
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