why on a $15 plan incoming calls are counted in the 100minutes, the plan states incoming calls originating in Canada are free?
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charged for incoming calls originating in canada
Best answer by Darius Koodo
Hello
I’ve looked into the plan specs for you and, the one offered on postpaid, states :
- 100 outgoing nationwide minutes
- Unlimited incoming nationwide minutes
Receiving calls from Canadian numbers within Canada, to Canada, will be unlimited. While checking the usage in the Self Serve account, you would be able to differentiate between outgoing and incoming.
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str wrote:
why on a $15 plan incoming calls are counted in the 100minutes, the plan states incoming calls originating in Canada are free?
That should be correct. However, they are likely referring to Canada-wide calls that are made from a Canadian number. Does the caller have a different area code from another country?
The terminology for both the prepaid and postpaid 15 dollar plans simply states unlimited incoming minutes and Unlimited incoming Canada-wide minutes with no fine print. Incoming calls while in Canada for your plan would be free. So I don't know why you're getting charged. I'll flag a rep to assist.
+4Hello
I’ve looked into the plan specs for you and, the one offered on postpaid, states :
- 100 outgoing nationwide minutes
- Unlimited incoming nationwide minutes
Receiving calls from Canadian numbers within Canada, to Canada, will be unlimited. While checking the usage in the Self Serve account, you would be able to differentiate between outgoing and incoming.
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