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Question

Incorrect usage charge


I’ve been trying to cut out extra costs on usage from texting US numbers by accident, so I’ve been checking my bill pretty regularly and cross checking the numbers. In this recent bill I noticed these two transactions: 

for $2.55 (17 msgs) and $7.35 (49 msgs) 

I looked under my usage and non of my messages correspond to these charges: 

Should I be looking somewhere else for these charges? Or is this incorrectly charged?

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2 replies

Dinh
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  • Mobile Master
  • 17381 replies
  • April 2, 2025

Which plan are you on as of now, does the plan include international SMS/MMS or did you have a perk for that?


Boa_Guy Koodo
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Hi there ​@NVic 

We’ve reviewed your account, and the charges are accurate. You should be looking at the dates between 02/14/2025 and 03/13/2025, as usage is always based on your last billing cycle.

If you’re not currently using your Long Distance Perk, we recommend switching to the International SMS Perk instead. This way, you can text as much as you’d like without incurring any additional charges.

Hope this helped. :) 


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