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Question

Charged 117 in Koodo Airtime but I have unlimited Canada-Wide Minutes

  • September 9, 2023
  • 3 replies
  • 161 views

  • Beginner
  • 1 reply

I was charged 117 overage for calling minutes, but I have the unlimited Canada wide-calling on my plan and I have not left the country since I started my plan. Why was I incorrectly charged this amount? I need this to be resolved asap!!!

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3 replies

Sophia
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  • Mobile Master
  • 12515 replies
  • September 9, 2023

Did you call a number outside Canada? What exactly were you charged for?


  • Author
  • Beginner
  • 1 reply
  • September 9, 2023

I was charged Koodo airtime which will charge when you use more minutes than you have in your plan.  I did not call anyone outside of Canada and my plan is unlimited calling and texting within Canada.


Sophia
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  • Mobile Master
  • 12515 replies
  • September 9, 2023

Well $117 is a lot of money. Does it say what dates you were charged? Have you checked your PDF invoice for reasons you were charged?