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Question

Surprise add-on charge

  • May 13, 2023
  • 1 reply
  • 38 views

Partial charges & credits

$35 3GB UL Can min SFD (4G Speed) (May 08 To May 10)

Does anyone know what this is for, I am a very new customer and suprised to see charges of 3.50 added to my bill without notice.

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1 reply

Mayumi
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  • Mobile Master
  • 10320 replies
  • May 13, 2023

It's a partial charge and it's normal.

You sign up on May 8 and got charged till your bill date May 10th.

Your billing cycle is from 11th if the month to 10th of the next month and we always pay the service a month in advance.