Hey there,
While trying to pay my bill, I hit the "pay tab balance" button. Can I reverse this? Please help!
Solved
Accidentally hit "Pay Tab Balance" button
Best answer by Flo Koodo
We can confirm that tab payoff has been requested and completed in self serve, please schedule a call back with the virtual assist https://koo.do/Chat , so an agent over the phone can assist with the reversal.
It is strange that there was no confirmation button after you clicked the Payoff button. Our team over the phone should be able to look into it further.
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After you hit the Tab balance button there would be a confirmation for the payment. Did you click that too?
No that didn't come up for me
Even though my tab balance now says $0?
If Tab balance shows as $0 then that is concerning. Let me flag a rep for you
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Thanks!
+4We can confirm that tab payoff has been requested and completed in self serve, please schedule a call back with the virtual assist https://koo.do/Chat , so an agent over the phone can assist with the reversal.
It is strange that there was no confirmation button after you clicked the Payoff button. Our team over the phone should be able to look into it further.
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