I have 2 Koodo numbers and live overseas. We changed our phones and there is no way to transfer with QR code overseas - so the lines were redundant and not used. I have suddenly received an email saying that there will be a collection agent used to reclaim the money for numbers we haven’t even been able to use and Koodo know there has been no activity… I can’t get a callback as I don’t have a Canadian number so there is absolutely no way to contact anyone - help please
Solved
Overdue Bill Contact
Best answer by Dorset
Thank you they have said they will pass to an agency - so maybe it has not happened yet and is a threat - can I contact Koodo in anyway ?
This topic has been closed for comments
+4Unfortunately cancelling a plan involved communication with Koodo - not using it doesn’t cancel the line. Once the account has gone to a collection agency it’s actually no longer in Koodo’s hands, so you might want to contact them and discuss your options with the agency.
1 person likes this
Thank you they have said they will pass to an agency - so maybe it has not happened yet and is a threat - can I contact Koodo in anyway ?
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.