I have an “application charge” on my most recent bill but didn’t use any other application. I also can’t find the name of the application in order to cancel or dispute it.
How do I dispute this?
Question
What's this $79 application charge for?
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This may provide some clarity around 3rd party charges
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
1 person likes this
Brodd wrote:
I have an “application charge” on my most recent bill but didn’t use any other application. I also can’t find the name of the application in order to cancel or dispute it.
How do I dispute this?
Did you receive any text messages about the third-party charge?
1 person likes this
Dennis wrote:
This may provide some clarity around 3rd party charges
I tried your tutorial but can not locate what vendor it’s from. I went through all my sms msgs from my last billing period and nothing came up.
is there no email assist at least for Koodo?
+4Let me flag here to look into it. I guess it could be a purchase from a legit source like Google play or Apple store.
+4You can find out more details about the $79 charge by calling Microsoft directly at 1-877-696-7786
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Chris Koodo wrote:
You can find out more details about the $79 charge by calling Microsoft directly at 1-877-696-7786
I called Microsoft but they informed me to check my Microsoft Account which I don’t have. I don’ t have an Xbox or any Microsoft programs on my computer that are subscription based.
Brodd wrote:
Chris Koodo wrote:
You can find out more details about the $79 charge by calling Microsoft directly at 1-877-696-7786
I called Microsoft but they informed me to check my Microsoft Account which I don’t have. I don’ t have an Xbox or any Microsoft programs on my computer that are subscription based.
And what did they say when you told Microsoft that?
Dennis wrote:
Brodd wrote:
Chris Koodo wrote:
You can find out more details about the $79 charge by calling Microsoft directly at 1-877-696-7786
I called Microsoft but they informed me to check my Microsoft Account which I don’t have. I don’ t have an Xbox or any Microsoft programs on my computer that are subscription based.
And what did they say when you told Microsoft that?
They said to try and log in anyways using my email incase I did have an account but didn’t know it….so I’ll try but I don’t have one.
Dennis wrote:
I'm surprised you didn't try to login while you had them on the phone.
I was at work and didn’t have my personal computer.
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