Skip to main content
Koodo Community
Community
Solved

unknown billing event

T

For some unknown reason for the last few months I've been getting a 5 dollar charge under data usage listed as an "event" once a week every week. It's adding 20 dollars to my bill. It happens at 5:05 am. I have no idea what this is and since I always have plenty of data left over at the end of my billing cycle am not very happy

Best answer by Boa_Guy Koodo

@Tim James  We have taken a look into your account and you have a subscription to a third party application called Mobio VR. 

 

08-10-2022 18:06:35 PM SMS Sent To Customer Your access to MobioVR at https://ca.mobiovr.com/?uid=<%UID%> has been renewed until 10/15 for $4.99/week (tax exc). To cancel, text STOP MOBIO to 5415 for free or visit www.mobilepaycare.com/reminders Help? ca@vidlands.com or call +1 (855) 956-0493 5415 Successfully Delivered

 

View original
    Did this help you find an answer to your question?
    0% of voters found this helpful
    This topic has been closed for comments

    10 replies

    M
    Forum|alt.badge.img+4
    • MilkyWay
    • Mobile Master
    • 6176 replies
    • October 12, 2022
    Tim James wrote:

    For some unknown reason for the last few months I've been getting a 5 dollar charge under data usage listed as an "event" once a week every week. It's adding 20 dollars to my bill. It happens at 5:05 am. I have no idea what this is and since I always have plenty of data left over at the end of my billing cycle am not very happy

    Did you get a text message from 5415?

     

    T
    • Tim James
    • Author
    • Connector
    • 3 replies
    • October 12, 2022

    Not sure, I might have at some point, I might have delete the text

     

    M
    Forum|alt.badge.img+4
    • MilkyWay
    • Mobile Master
    • 6176 replies
    • October 12, 2022
    Tim James wrote:

    Not sure, I might have at some point, I might have delete the text

    What does it say on your bill? Can you provide a screenshot? Make sure to remove any personal details, as this is a public forum.

    T
    • Tim James
    • Author
    • Connector
    • 3 replies
    • October 13, 2022

     

    Boa_Guy Koodo
    Forum|alt.badge.img+4
    • Boa_Guy Koodo
    • Employee
    • 1302 replies
    • Answer
    • October 13, 2022

    @Tim James  We have taken a look into your account and you have a subscription to a third party application called Mobio VR. 

     

    08-10-2022 18:06:35 PM SMS Sent To Customer Your access to MobioVR at https://ca.mobiovr.com/?uid=<%UID%> has been renewed until 10/15 for $4.99/week (tax exc). To cancel, text STOP MOBIO to 5415 for free or visit www.mobilepaycare.com/reminders Help? ca@vidlands.com or call +1 (855) 956-0493 5415 Successfully Delivered

     

    T
    • Tim James
    • Author
    • Connector
    • 3 replies
    • October 13, 2022

    Oh great news, thanks for the help getting to the bottom of that! đź‘Ť

    Boa_Guy Koodo
    1 person likes this
    • Boa_Guy Koodo
      Boa_Guy Koodo
    M
    • Mike Romano
    • Connector
    • 3 replies
    • October 16, 2022

    Does texting stop to this remove future charges because I've gottena text from this too saying text to stop 

    R
    Forum|alt.badge.img+4
    • rikkster
    • Mobile Master
    • 6157 replies
    • October 16, 2022
    Mike Romano wrote:

    Does texting stop to this remove future charges because I've gottena text from this too saying text to stop 

    Yes. To cancel, text STOP MOBIO to 5415. 

    M
    • Ms2003
    • Beginner
    • 1 reply
    • December 21, 2022

    This kind charge is illegal. This is fraud. Koodo customers don’t know what the charges are for. No vendor/supplier names are shown in the bill. Koodo just told you these are third-party charge. Who is the third party? I got these charges and follow Koodo instructions, but never found any text message related. Koodo told me to contact third-party, but I email and call the possible vendor/suppliers. No one confirm the charges from them. The new charge shows on the phone bill again. This is definitely not correct. Koodo should stop charging/scamming customers at this way. This is illegal. I refused to pay the unknown charges any more.  

    R
    Forum|alt.badge.img+4
    • rikkster
    • Mobile Master
    • 6157 replies
    • December 21, 2022
    Ms2003 wrote:

    This kind charge is illegal. This is fraud. Koodo customers don’t know what the charges are for. No vendor/supplier names are shown in the bill. Koodo just told you these are third-party charge. Who is the third party? I got these charges and follow Koodo instructions, but never found any text message related. Koodo told me to contact third-party, but I email and call the possible vendor/suppliers. No one confirm the charges from them. The new charge shows on the phone bill again. This is definitely not correct. Koodo should stop charging/scamming customers at this way. This is illegal. I refused to pay the unknown charges any more.  

    Create a new message in your text messaging app. Enter shortcode 5415 in the “To” field. Then, type STOP (in capital letters) in the main messaging area and press send or return. You should receive a reply that says the subscription service has been cancelled. The message usually includes the name of the subscription service.

    There are a few other short codes you can try if 5415 does not work. Try sending STOP to short codes 5387 or 7552. If none of these short codes work, let us know and we can flag a rep who will be able to tell you which subscription service is on your account. 

    Terms & Conditions
    Koodo Community