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Question

Can't change plan with self serve - infinite loading screen

  • August 20, 2023
  • 1 reply
  • 285 views

For the past 2 days, I’ve been getting an infinite loading screen (3 large circles, image below) when trying to change my plan. This happens after I select a new plan in the Change My Plan screen.

route: https://www.koodomobile.com/my-account/plans/change-rate-plan/choose/account/

 

Any idea what’s going on? I’ve tried multiple browsers, computers, and connections.

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1 reply

Dinh
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  • Mobile Master
  • 17381 replies
  • August 20, 2023

I believe that screen showed the system was loading information. If it took too long, have you tried to refresh the web browser? (using  Ctrl+F5 on the keyboard or the circle arrow in the web address bar)