I used an extra data add-on for the current billing cycle, but don’t need the extra data for my next billing cycle. When should I remove it so I’m not charged again?
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If the data add-on is part of shock free data then it should be dropped next billing period. If the data add-on is added by other means then you will need to remove it from the add-ons page in your self serve
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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How and when I can change my monthly plan to no data usage?
i simply want phone calls and receiving.
+4Cheapoyoshi wrote:
How and when I can change my monthly plan to no data usage?
i simply want phone calls and receiving.
Are you a prepaid or postpaid customer? Have you tried to change your plan in selfserve yet?
+4Cheapoyoshi wrote:
No. As a matter of fact, there are such options under Self Serve of my Koodo.
Do you get error message?
Did you try logg-in > self serve > mobile service > chenge your plan?
Can you post a screenshot what it looks like?
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