At the beginning of the month, I decided to upgrade my phone and doing so would require me to upgrade my plan. I was told that I would be charged upon receiving the phone.
I made it very clear during the process that I liked my old plan and the staff worked with me to get the best deal they could which was still a bit pricey. HOWEVER I also let them know that I would be leaving the country for 3 months so it was important that the shipping be expedited.
The salesperson told me that I could receive the tracking number and then contact the mailer to expedite my shipping (why wasn’t this expedited by Koodo in the first place or told how long delivery would take? If I had known I wouldn’t have bought the phone). I didn’t receive the tracking number until the night before I had to leave. And now the phone’s been delivered a little over a week now and I have no way of using it until I return home and am back in the country.
Before I left I spoke with multiple sales associates and one mentioned that I could return the package and have it reversed and return to my old plan if choose. How do I do that? I am not in the country.
Please advise as I don’t want to be charged for a phone I can’t use especially for a pricer plan.
I’ve been trying to reach Koodo for some time, even sent in a resolve issue form but have heard nothing.
It’s very difficult to get in touch with the support team as there’s no email I can reach out to and I can’t call from abroad without being charged a roaming charge.
Considering cancelling and closing my account altogether.
