At Koodo, we offer our customers various promotions to help them save money on their monthly bills. One of these promotions is monthly credits. These credits can provide substantial savings on your monthly bill, but it is important to understand that they do not last forever. In this article, we'll explain how monthly credits work, what happens after they end, and how you can change your plan using Self Serve.
How Monthly Credits Work
Monthly credits are promotional offers that are applied to your monthly bill. These credits are usually offered for a limited time, typically 12, 15, or 24 months. The exact duration of the credit will be outlined in the terms and conditions of the offer.
The value of the monthly credit will vary depending on the offer. The credit will be applied automatically to your bill each month, and you will see the amount of the credit listed as a separate line item on your bill.
Find out more about how these credits are calculated here: Understanding your Koodo bill credits.
What Happens After the Credit Ends
When the promotional period for the monthly credit ends, your bill will return to the regular monthly rate for your plan. You will be responsible for paying the full amount of your monthly bill, as you agreed to when you signed up for the plan.
It is important to keep track of when your monthly credit will end so that you’re not caught off guard by a higher bill. You can find this information on page 4 of your invoice by logging into Self Serve.
Changing Your Plan with Self Serve
If you feel as though your current plan is no longer working for you, you can change it at any time using Self Serve. Simply log in to your account, select “Manage plan and add-ons” and select the "Change Plan" option. From there, you can browse through the available plans and select the one that best fits your needs..
For a step by step guide on how to change rate plans visit: How to change rate plans?
