Whether you're looking to get a new plan that offers more, or to downsize based on your current needs, changing your Koodo rate plan is easy! Just remember that certain promotional plans may require that you meet eligibility criteria, so if you don't see the plan you want as an available option, make sure you read "The Legal Stuff" located at the bottom of the "Change my plan" page in Self Serve to fully understand the requirements.

Once logged in to your Self Serve, follow the steps below to easily change your rate plan: 

1. Select the dropdown arrow of the number you are looking to make changes on
2. Select Manage plan and add-ons in order to get to the Mobile services page

 

3. Select Change my plan
Here, you may notice that promotional rate plans have been loaded into your account. These special deals will appear at the top of the rate plan list in pink and will be exclusive to you!

 

4.  Once you've decided on a plan, select Choose Plan and Perk

 

5. Select one of the available perks by checking off the box
6. Select Next to continue

 

7. Review the changes and select Confirm changes

 

8. This is where you will see any partial charges if the plan you selected is a different price

 

Woohoo! You’ve changed your rate plan. We’ll send you a confirmation email.

Important reminder: When making the choice to change your plan, please carefully review the features that are included in your current plan and in the new plan to make sure you're clear about what you're gaining with the new plan and what you're potentially forgoing with the old one.

Note: If you change your rate plan, your existing data add-ons may fall off.

How to redeem your special promotion

If you’ve received an SMS, email, phone call, or any other form of communication from Koodo informing you that a special rate plan change offer is available for you, follow the same steps as above to redeem it. Easy peasy!

Rate plan change eligibility

The following also applies to rate plan change offers/special promotions:

• You can change your rate plan only once per billing cycle.

• Your Self Serve account will show you all the rate plans you can switch to. If you don't see a particular plan you're interested in, it's likely because your current profile doesn’t qualify you, and you may be required to upgrade to a new phone on a Tab.

• The availability of rate plans depends on things like your Tab or any special promotions you received when you signed up. Eligible rate plan options can vary over time, depending on what’s available at the time you want to change your plan.

• You might need to pay off your remaining Tab and/or Tab Bonus balance before switching to another rate plan. See our Tab FAQs for more information.

If you experience any issues, please schedule a callback through Koodo Assist and a rep will be happy to help you.

FAQ

1. When will my new plan start to work on my phone?
If you make a rate plan change, the new plan will usually take effect right away, but you might need to wait for up to 15 minutes.

2. If I make changes to my plan but don’t change my phone, will I still receive a new SIM card?
No, you won't receive a new SIM card if you only make changes to your plan.