Wifi calling not working

Hi there,

just to confirm a few things, when you’re attempting to setup Wi-Fi calling, do you have a strong internet connection and an ok cellular connection? As you will need to be connected to both to have it setup. Also, under your add-ons on your Koodo account, do you see the “VoLTE Access” add-on? As this is required to set it up as well.

If you don’t have the add-on, you can reach to a rep through Koodo’s expert messaging using Koodo assist and they can add the add-on for you, after which you can restart your device and you should be able to set it up. More on expert messaging can be found here: expert messaging

An example of the add-on can be found below from my add-ons. Note, you can only setup Wi-Fi calling if you have a Postpaid koodo account and cannot do this with a Prepaid account as the feature is not offered with Prepaid.

Hi ​@murph2417, we’ve attached your *99 number to your online profile, please try to activate the Wi-Fi calling again. Let us know if it works!