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Question

Wifi Calling

  • June 2, 2026
  • 3 replies
  • 19 views

I switched to Koodo so as to use wifi calling as we have starlink because our cell booster has trouble this time of year due to tree growth and spring foliage. I had been a Public Movile user up to now.  But I am disappointed because when I activate wifi calling with koodo the phone call still breaks up. Why.  Our starlink internet service works well. 

3 replies

Flo Koodo
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  • Official Rep
  • June 2, 2026

Hi ​@Sharon Schaler 

Have you tried resetting the network settings on your phone?

If there is another phone used at the same location, does it experience the same issue?


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  • Mobile Master
  • June 2, 2026

As a test, if you turn on airplane mode (so no cellular connection) and enable and connect to your wifi internet, does your wifi calling work better?


  • Guardian
  • June 2, 2026

As a test, if you turn on airplane mode (so no cellular connection) and enable and connect to your wifi internet, does your wifi calling work better?

I will expand on this as both my wife and I use Koodo WiFi calling through Starlink.  I do exactly what Dennis suggests here and my conversations are always crystal clear.

My wife does not do this and thus maintains a cellular connection which is weak at the best of times.  And sometimes as a result , she gets garbled conversations.  I suspect that what happens is that her phone at times tries to use the cell signal when it really is not strong enough. When I put her phone in airplane mode, boom, crystal clear conversations.

So try what Dennis is suggesting.  I suspect your problems with wifi calling will be fixed.