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Urgent!!! Prepaid to Post Paid Activation Isn't Complete, Phone Out of Service!!!

  • April 15, 2026
  • 3 replies
  • 29 views
M

Hello, 

I need urgent support on this issue. I switched a phone number with Koodo prepaid to postpaid, and I was expecting the transfer would be complete after replying the SMS with YES instantly. It did cut my service as a prepaid customer but did not initiate the service with the postpaid, so I am out of service now. I cant receive calls, SMS, anything…

I can not even get rep support because chatbox says the phone number is not matching. I am so dissapointed and I need to use the phone ASAP. Thanks for the help!

Note: I tried flight mode, restarting the phone, ejecting the card and inserting back etc. none helped. 

3 replies

O
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  • Oliver C
  • Mobile Master
  • April 15, 2026

Hi there,

when switching to postpaid, which process did you do it through? Was it through the “Fast Switch” or did you create a postpaid account and then port the prepaid number over?

If the second option, did you request for a physical sim card or eSIM to be sent to you for the postpaid account? Normally, prepaid sims are not used for postpaid accounts, so when you switch, you’re issued a new sim. Since you transferred the number, the number would then get assigned to this new postpaid sim card.

Just a guy trying to help out 🙂
    M

    Thank you for your reply! I did it directly through prepaid self serve, and the information there was saying the phone number, sim card, payment info and method would all stay the same. 

    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • April 15, 2026

    ​@Malik Kubilay Çadırcıoğlu 

    We have been unable to identify a postpaid account based on your community profile, however we have sent you a PM to confirm some more details, please check your community inbox when you get the chance.

     

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