I just changed my Koodoo mobile plan and now my unanswered calls aren’t going to my voicemail. When I call the voicemail it is still set up.
Question
unanswered calls not going to voice mail
+4Hi
Voicemail and Call Display+ are included in all Canada-wide plans, so the plan change on its own shouldn't have removed it. Which phone are you using? If it's an iPhone, check whether Apple Live Voicemail is turned on, some customers do have problems with their Koodo voicemail when it is. I would also reset the network settings and restart the phone, then have someone call you and let it ring out to see if it picks up.
Koodo's voicemail page is here https://www.koodomobile.com/en/help/voicemail
+4iPhone 15, have never used live voicemail and it is turned off.
That is strange. Just to confirm, what message did people hear when the call wasn’t answered?
Can you turn off your phone and use another device to call your number to see whether it reaches your voicemail and triggers a voicemail notification once the phone is turned back on?
The phone keeps ringing, never goes to voicemail. Have turned off and on and repeatedly called, phone just rings.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.