i,m going from an iphone 8 plus with physical sim to a 15 promax with e sim . instructions say if convert nano to esim don t appear on my old phone to contact telus any advice to get this seemingly simple task accomplished since contacting a real person to help is near impossible?
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+4Your iPhone 8 Plus is on a physical SIM, so there's no eSIM to transfer, it's simply a conversion of your line to an eSIM. That's also why the convert option doesn't show up on the old phone, and you don't need to do anything on it beforehand.
Once you have the 15 Pro Max you can do it yourself in Self Serve, Koodo sends a verification code to the number or email on your account. The iPhone side is covered here https://www.koodomobile.com/en/help/esim-on-apple
If the code doesn't arrive or the conversion fails, try Self Serve » Mobile Services » select your number » Get help with eSIM and SIM cards. Otherwise a Koodo store can transfer your number onto an eSIM, you'll need valid ID.
Is there any reason why you want to use the eSIM? From what I know, the iPhone 15 Pro Max is not eSIM-only, so you can continue to use your physical SIM card.
If you insist on switching, you can insert your physical SIM card into your new device and follow the instructions in the link to convert to the eSIM. https://www.koodomobile.com/en/help/esim-on-apple
my 15 is a dual esim so i do need the transfer & i cant get to a store currently ( in a wheelchair after a wipeout ) verification code didn t arrive as well i tried to go through self serve but the option to convert to esim doesn t show on my older phone i did n t need to attend a store to swap my phone from rogers so requiring me to physically attend a store is ludichris . wouldn t it be easier to cancel my account online and setup a new one or move my account to another carrier all of which can be done online or on the phone ? since the closest koodo store is a 3 hr return trip even if i was mobile that s a real unnecessary pain in the ass ! our service up here sucks so i have my repeater ant directed at koodo-telus tower & i wonder if rogers or bell use the same towers ? the repeater is in the attched shop and i get 5 bars out there but only 1 in the house due to metal roof and siding ...i ll gladly pay more for access to a service teck who could email me a qr code i,m thinking… your advice is appreciated ….rob m
+4eh, if you want to use a physical SIM in the 15, all you have to do is to take out the physical SIM from the iphone 8 and put it into the 15 Pro Max
ya but my phone is dual esim so sadly no sim slot unfortunately . next is the wifes phone so i checked local towers it appears rogers has a tower closer to me in lions head i switched from rogers after we moved here due to terrible (like jump in your car and drive a mile or 2 just to make a call !) matbe this closer tower is new in the last 3 yrs ? any way to tell ? thanks for the input...
+4ya but my phone is dual esim so sadly no sim slot unfortunately . next is the wifes phone so i checked local towers it appears rogers has a tower closer to me in lions head i switched from rogers after we moved here due to terrible (like jump in your car and drive a mile or 2 just to make a call !) matbe this closer tower is new in the last 3 yrs ? any way to tell ? thanks for the input...
Since a store isn't realistic right now, you use Expert Messaging at https://www.koodo.com/chat
— that team handles SIM and eSIM swaps directly and can do it remotely, or set up a callback.
Few things worth knowing before you message them. The conversion is done in Self Serve against your account, not from the iPhone 8, so the missing option on the old phone isn't what's blocking you. And Koodo doesn't email a QR code for a self-issued eSIM — it gets pushed to the phone, so have the 15 Pro Max on wifi with no VPN when you start it.
For the code not arriving, in Self Serve » Mobile Services » Manage your SIM card or eSIM you can have it sent to the email on your account instead of the number. https://www.koodomobile.com/en/help/esim-on-apple
I wouldn't cancel and re-open an account. You'd lose your number and whatever plan you're on now, and a new activation still ends at the same eSIM push. Same for porting to another carrier.
Regarding the tower location, you can try this web page https://www.ertyu.org/steven_nikkel/cancellsites.html?
sadly my only options on self serve are 1 update my replacement sim 2 convert to esim on same device (on phone ) 3 transfer esim to new device (on phone ) 4 recover deleted e sim . none of these work for my application unless i m missing something . all instructions i ve seen go back to using phone ?? any input appreciated...thanks..rob m
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