I tried transferring my eSIM to my new phone using Apple’s transfer option, but it says I need to contact Koodo.
I also tried to recover the eSIM, but I can’t get past the email verification page because it says the phone number is too new.
I’m not sure what to do next. Can you please help?
+4Was the old phone on an eSIM or a physical SIM?
Apple's eSIM Quick Transfer between two iPhones tends to just end up telling you to contact Koodo, so I would do it in Self Serve instead, Mobile Services » Manage your SIM card or eSIM » Transfer my eSIM to a newer device. The iPhone side is covered here https://www.koodomobile.com/en/help/esim-on-apple
The QR code only triggers the eSIM download while an activation is still pending, so I wonder if that's why it isn't helping you here. And if the verification stays blocked because the number is too new, a Koodo or Telus store can do the transfer for you, bring valid ID.
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