Question

Transfer SIM to new device option not appearing. Need QR code

I’m trying to move from a Pixel 6a to a Pixel 7 Pro (factory reset)

When I go to add a sim to the 7 Pro it does not give me a “transfer” option like the Koodo self serve help indicates. Just goes to the QR screen.

In the meantime, the SIM has stopped working on my 6a stopped working. Now I have no service or SIM.

How does one get a QR code sent? Trying to get transferred to an agent without any luck

+4

Hi @MDG100

Have you tried resetting the network settings on your new device? Also, is this for the line ending in *27?

I have reset network settings. Yes, it is for *27

+4

Thank you for confirming!

Will you please try the steps in this article and let us know if it works? (last dropdown)

I’ve tried all the steps. In step 3 of the last dropdown - this screen does not appear “pick carrier”

+4

@MDG100

Will you please check the email inbox and let us know if the steps in the email we’ve just sent help?

That fixed it! Thank you! just needed the QR code

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