Stolen phone and sim card

I have canadian number, please call me on **********

**edited by moderator to hide personal information 

Hi ​@Arya_07, we’re sorry to hear about your phone. Unfortunately, we can’t call you here but you can schedule a callback after talking to our Expert Messaging team via the Koodo Assist 

You can also flag your phone as lost/stolen via the Koodo Assist, here is more information.

I talked to them already, so can you call me within 15-20 minutes? 

Unfortunately, reps in the forum can’t call you. If you prefer speaking with someone, you’ll need to schedule a callback through Koodo Assist.

By the way, were you able to successfully suspend your line using it?

Yeah, I did that but i want to know the serial number so that i can give it to police. i am the customer of koodo from a very long period of time. 

If you are a postpaid customer, and purchased the phone from Koodo you can follow the steps here to download your service agreements. If you find the one where you purchased the phone, it should have the IMEI number on it.
https://www.koodomobile.com/en/help/viewing-and-downloading-your-customer-service-agreements-csa

If not, you can give more info on what phone model it is, where you bought it, if you’re prepaid/postpaid and we can try to help find other ways to track the IMEI down.

so my phone model is iPhone 14 pro max and I bought from Walmart situated in Etobicoke, ON. I do not know how to find out either i am prepaid or postpaid but i usually pay monthly i mean the amount is deducted from my account every month. 

How can I find that IMEI number from that pdf?

If you have the service agreement, there should be a section that gives the phone detail with a long serial number (IMEI).

If you have the phone registered with Apple, then Apple should have it too.  And it is also on the box the phone came in.

Hi ​@Arya_07 

If the phone was purchased at Walmart, you can check the invoice/ agreement. The IMEI might also be displayed on the original box of the device (15 digits).

Another option is to access check the device with your Apple ID: https://discussions.apple.com/verify-human/verify.html?next=/thread/3840664

how can I stop the service with koodo on that phone and am i able to use the same number?

You can port the number to another provider and this will automatically cancel your koodo service and you will be charged a final bill, including any tab and tab bonus charges if applicable.

If you just cancel your koodo line, then the number will not be able to be moved. 

why don’t you call on the above given number as I want to stick with same offer that koodo gave me for my postpaid plan and they told me that if i would change my phone then this offer is not going to be applicable, although it was just recent one that i got as well as i have been the customer of koodo from almost 2.5 years. 

The rep already mentioned that they couldn’t call due to system limitations and Koodo’s process. You’ll need to schedule a callback from a Koodo prepaid rep through Koodo Assist. The links are posted above..