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Question

SE second gen troubleshoot

  • April 20, 2026
  • 3 replies
  • 15 views

Hi all. 
 

I got an Apple watch cellular plan, but it has NEVER worked. I’ve had it for months (possibly a year now), and it doesn’t work without my phone nearby. 
 

I’ve attempted cellular setup a million times. Usually it will 1) not connect at all or 2) get part way through the setup process and then give me an error code with a Telus number to call. But every time I call the number and input the watch number, it says there’s no plan with that number. I’ve gone back to the store I bought the watch 3 times and they’ve hard reset the watch, and attempted to setup with the same issues, and proceed to tell me to call the number given. 
 

I’m at a loss because I’m paying 10$ a month for a plan that I cannot access or use. Anyone have some trick that worked for them? I don’t want to return to watch and start over, but it’s seeming like I might have to 

3 replies

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  • Mobile Master
  • April 20, 2026

Where did you get the watch from?  Is it from the US or Canada?

 

https://www.koodomobile.com/en/help/smartwatch-faq


  • Author
  • Beginner
  • April 21, 2026

Canada at a Telus/koodo store in the mall. My phone is a 16pro so it’s compatible. But I can’t connect the watch to cellular for some reason and they couldn’t figure out why at the store 


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  • Mobile Master
  • April 21, 2026

You will need to request a callback via koodo assist and speak with a rep to investigate the issue 

https://www.koodomobile.com/en/help?autobots=rollout