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My Samsung Galaxy S20 FE 5G is not letting me use 5G after switching to a 5G plan. I tried resetting my network settings and received a new SIM card from a Koodo store. I can only receive LTE signal even in a 5G zone. The phone was purchased through Koodo. 

Had to explain to tech support it was not a tech support issue. Its a marketing issue. Koodoo has and is misleading consumers to buy these products via their website and up grade to 5g plans to a product that won’t support the 5g network. Its wrong.