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Question

quick update related fo my issue

  • July 15, 2026
  • 6 replies
  • 57 views
P

So Koodo fixed my data/ texting usage counter after my new billing cycle startedx

 

my calling usage counter was working always.

Koodo still hasn’t fixed this issue can someone from Koodo’s team please put in a ticket for the system to recognize both my lines already have 3 perks. So it doesn’t bother me to ask to another one.

 

its gonna bother me.

before you Koodo reps ask me yes I already erased the browsing history used every browser I’m on the latest iOS. 
I have deleted the app and re downloaded the app. 
 

please for love god fix your issues and stop being like ICBC claim center.

 

make the prompt that says I can get another perk go away. Since I’m already maxed out 

6 replies

Dinh
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  • Dinh
  • Mobile Master
  • July 15, 2026

This happens because the previous plan wasn't perk-eligible, so a Koodo rep added your perks as free add-ons instead of true plan perks. (which you already knew). The system then still sees an "empty" perk slot on the new plan and keeps nudging you - even though you have effectively maxed at 3 on each line. 

From my experience with my line, those notifications disappear after 1,2 more billing cycle. 

A Koodo customer, opinions are my own.
D
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  • Dennis
  • Mobile Master
  • July 15, 2026

If you insist.  Let me flag a rep for you

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
P
  • Pjlal799
  • Author
  • Coach
  • July 15, 2026

If you insist.  Let me flag a rep for you

Ok thanks 

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • July 15, 2026

HI ​@Pjlal799 

We have looked into it and we can see that your regulatory case is still open. You should be contacted about the isssue by the case manager who is assigned to the case.

P
  • Pjlal799
  • Author
  • Coach
  • July 15, 2026

HI ​@Pjlal799 

We have looked into it and we can see that your regulatory case is still open. You should be contacted about the isssue by the case manager who is assigned to the case.

I might leave to go to Fido or virgin these issues are getting out of hand 

D
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  • Dennis
  • Mobile Master
  • July 15, 2026

So Koodo fixed my data/ texting usage counter after my new billing cycle startedx

 

its gonna bother me.

make the prompt that says I can get another perk go away. Since I’m already maxed out 

From an outsider’s perspective, if you are going to leave Koodo due to a benign prompt for something that other people need to pay for but you get it all for free, in my opinion, I think it is a extreme reaction.

  1. How does this actually impact your service?  I fail to see how this affects your Koodo service.
  2. How often are you logged in and visiting the Koodo self serve site for this to be an issue?

Sure, it may slightly be annoying.  But I would rather Koodo spend their time on fixing actual issues.

This visual glitch is likely due to a rep assigning you all the available perks to you.  The easiest fix would likely be to take those away.  I’m sure if you ask, they would be willing to try that.

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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