My phone was activated under my friend’s name. At around 2:30 pm on Sunday (August 09, 2026) I went to the Koodo store in White Oaks Mall in London Ontario, to try to transfer the ownership from his name to mine. The first try was an absolute time wasting one. The guy in the store was not helpful AT ALL. He told me it could only be done online. I need to call 611 and talk to the customer services. He wasn’t ready to help. (It was the store with TELUS logo sign but with a white board standing on the floor, with some writing saying “Koodo...”. I WAS SO DISAPPOINTED AND FEELING I DIDN’T RECEIVE ANY SUPPORT AND HELP.
When I walked around the mall. I saw another store with both Telus and Koodo logo sign near the store entrance. I went inside without giving hope that I would get the support and help I needed. To my surprise, the female staff there was extremely pleasant. She asked if she could help in any ways. I explained the situation to her. She told me all I needed to do was to call the customer services because the transfer of ownership could only be done over the phone/online. She took the initiative and told me she could do it online and arrange a call back (in 30 minutes) from the customer services to my phone. I WAS SO RELIEVED AND IT WAS REALLY HELPFUL.
After 30 minutes at around 3:30 pm (from 1-866-995-6636), a female customer representative, named Krissa, called me back. She was absolutely above and beyond professionalism. She was so kind and patient. she tried her very best to help me solved my problem. Even I kept making mistakes during the process, she still stayed calm. It made me feel being valued. At the end, Krissa helped with the process and I got the support I needed. Both interactions with Krissa and the female staff in the store were so positive and pleasant. I definitely would stay with Koodo because of the excellent services provided by them.
