Switched from Public Mobile to Koodo over a week ago. Phone is still not sending text messages. I can get texts from anyone else. I have tried everything, like restarting phone, putting it in airplane mode, and resetting network settings multiple times, still doesn’t work.
For your information, I am an Android user.
Best answer by MilkyWay
You may need to follow the steps in this link to reset your RCS settings on Google Messages or Samsung Messages. This might help update your number.
If that does not work, you can send a message to a rep on Koodo Expert Messaging to sort out your issue. It is not a live chat, but your inquiry should be at the front of the line when the reps are back online during business hours. https://www.koodomobile.com/en/help/koodo-expert-messaging-faqs
You may need to follow the steps in this link to reset your RCS settings on Google Messages or Samsung Messages. This might help update your number.
If that does not work, you can send a message to a rep on Koodo Expert Messaging to sort out your issue. It is not a live chat, but your inquiry should be at the front of the line when the reps are back online during business hours. https://www.koodomobile.com/en/help/koodo-expert-messaging-faqs
+4Since you can receive texts but not send them after porting from Public Mobile, this often means the port didn't fully complete on Koodo's side, even after a week. Did you switch yourself in Self Serve, or did a rep set it up? I would check the status of the port in your Self Serve first.
As well, since you're on Android, try turning RCS off and back on in your messaging app: https://www.koodomobile.com/en/help/rcs-messaging?
If the port shows complete and toggling RCS doesn't help, let me flag a rep to look into finishing the port on their end.
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