Paid for Stream+ & can't activate Amazon Prime or Disney+

Question

Hi!I purchased Stream + a few days ago.I activated Netflix and Gem no problem but can't get Disney+ or Amazon Prime to activate.I set up a self serve account & followed the activation links.Disney+ keeps asking me to select a plan and pay.Amazon Prime gives me a message that existing Prime members can't use Stream+ even though it said when signing up to Stream+ that you can link to your existing account & it will transfer billing over.Has anyone experienced this & how did you get it fixed?

Flo Koodo · Accepted Answer

Hi ​@PlantgalFor Disney+, have you linked the existing account? (Have you used the same email address like the one you had associated with your existing account?)For Amazon Prime, in case you get the error that you are ineligible for the offer, you would need to contact Amazon for assistance. More info can be found herehttps://www.koodomobile.com/en/help/stream-plus

Plantgal · Answer

I finally got Amazon Prime figured out.I spoke with a rep from Disney+ yesterday.They couldn't find anything wrong on their end and told me to contact Koodo.They gave me a telephone number but there are no options to ask someone about the streaming serviceWhat phone number can I call?

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