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Question

Not Receiving Security Codes

  • October 2, 2026
  • 5 replies
  • 36 views

I am unable to receive any security codes to access various accounts.  Texting works as I have been receiving and sending text to family.  What is going on and how can I fix it?

5 replies

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  • Mobile Master
  • October 2, 2026

Did you check your phone to see if it went to your spam folder? https://support.apple.com/en-ca/124159

If you still did not receive anything, have you tried to contact the respective companies to see if there is another way to receive the security codes?


  • Author
  • Organizer
  • October 2, 2026

Did you check your phone to see if it went to your spam folder? https://support.apple.com/en-ca/124159

If you still did not receive anything, have you tried to contact the respective companies to see if there is another way to receive the security codes?

I just checked my spam folder (didn’t know about that, thanks!) but nothing was in there in terms of what I was looking for.

I haven’t contacted the companies but I do know one of them requires me to verify myself using my phone (it’s a bank related thing) and there is no alternative method for this unfortunately. :(


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  • Mobile Master
  • October 2, 2026

Let me flag a rep to see if they can help you out.


Koodo
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  • Official Rep
  • October 2, 2026

Hi ​@kupopi, please log out of the Community and log back in, using your Self Serve account credentials as shown in the picture below. We can look into it for you but we cannot access your account without authentication. 

 


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  • Mobile Master
  • October 2, 2026

Are you a new customer?  Did this work previously?