No speed dial for Koodo voicemail

Hi

Which phone model are you using? The voicemail centre number is normally set automatically by Koodo, so a SIM swap can leave the handset without it.

You can still reach your mailbox by dialing 1 + your area code + your own number.

For the speed dial itself, I would try resetting network settings and then restarting the phone, then have someone call and let it ring out to test. If you're on an iPhone, check whether Apple Live Voicemail is turned on, it can cause problems with Koodo voicemail for some customers.

https://www.koodomobile.com/en/help/voicemail

I did forget to mention that my voicemail is active, callers can leave messages, and I can access them by directly dialing my number.  I just want that speed dial to work, and just need the number pushed to my phone.  It sounds so simple, yet seems so difficult...

I have tried resetting network settings, restarting the phone, and so on.  It is a Samsung Galaxy S24.  As noted, my voicemail is working just fine, and I can access it by dialing directly.  I just want that speed dial 1 to work, and just need Koodo to push the number to my phone.

Hi ​@RickNS 

If you have already tried resetting the network settings and it is still not working, you would need to speak with a team member from the technical support team. You can schedule a call back with the virtual assist https://www.koodomobile.com/en/help

Yeah, been there, done that.  Did not get a callback last time (days ago), and still have not received one.  That entire “virtual assist” is a pretty poor effort.

It’s pretty simple.  All I need is that voicemail number pushed to my phone...

We hear you ​@RickNS and we would love to help. Unfortunately, we have limited access here on the community when it comes to technical related inquiries or issues.

We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.

I have this exact same issue! How can I resolve this? 

Hi ​@kiwikeeper 

We are sorry to hear that you are encountering the issue!

What type of phone do you have?

Have you tried the troubleshooting steps provided above in this post?

I had to be really, really insistent that Koodo had to push the speed dial number to my phone.  I had already tried all the “fixes” mentioned above, with no success.  And each time I tried to contact a Koodo representative (mainly through Koodo assist), I was asked to repeat all those “fixes” with, you guessed it, no success.  I wasted a lot of time trying the fixes, interacting with Koodo assist, and on the phone with a representative who could not fix the underlying problem. I was promised contact with a technical representative, but never received the callback, and on and on and on.  It wasn’t until I posted here that I was finally put in touch with someone who could address the problem - the one I had been stating all along.  Hopefully, your post here will get that last result.  Good luck.

I have a Samsung Galaxy S25 Ultra. I had just switched to Koodo in about May or so when this started happening. It didn't happen with my previous provider (same phone). I've tried everything and even went into a Koodo store, but they couldn't help me.

​@kiwikeeper 

Thanks for the additional details.

We have just sent you a PM to confirm some more details, please check your communit inbox when you get the chance.