I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a call with Koodo support. I’ve had my SIM card replaced in store, which temporarily work, but it continues to cut in and out repeatedly and also tried every trick on koodo forum. This has caused real distress, including a situation where I was unable to reach a family member during an emergency. My account, SIM, and plan are all active and in good standing. My wife's line plan (which is with a brand new iphone) which is also on my Koodo plan is experiencing the same blackout zone. I’m located in Saskatoon, Sask. Could someone from Koodo techincal or network team look into this and open a network trouble ticket for this?
No Service/ Emergency Calls only
+4Both lines dropping in the same spots, on two different phones and after a fresh SIM, points away from the device or the SIM and toward coverage in those locations.
On the iPhone, go to Settings > Cellular > Cellular Data Options > Voice & Data and switch from 5G Auto to LTE, then restart — a weak 5G signal in one building can cause exactly this hand-off drop. Also turn on Wi-Fi Calling (Settings > Phone > Wi-Fi Calling) so calls and texts still go through at your workplace while this gets looked at: https://www.koodomobile.com/en/help/wi-fi-calling
let me flag a rep to see if we can have more information
I’ve had my SIM card replaced in store, which temporarily work, but it continues to cut in and out repeatedly and also tried every trick on koodo forum.
What do you mean that it “temporarily work[s]”?
When you got the new sim card was the signal improved and working for a month? A day? An hour?
Hi there,
I verified the service on both lines and we can see that your wife’s eSIM and your physical SIM are connected to your devices and our services, too.
There’s no outage currently impacting the services in the area.
In case the issue persists, if you don’t have the possibility to book a callback with our Tech Support via Koodo Virtual Assist, you can visit one of our physical Koodo locations to have our reps check the services and the devices, too.
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