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Question

my wifi calling is not working

  • September 30, 2026
  • 3 replies
  • 14 views

Hello, 

A few months ago my wifi calling stopped working. I have tried updating my emergency address but keep getting this endless loop where it doesn’t get accepted. I have tried updating all devices, unpaired watch, switched to light mode and many other ways I have found online does anyone have any other suggestions for me to try ? 

3 replies

Flo Koodo
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  • Official Rep
  • September 30, 2026

Hi ​@Tstap 

We  are sorry to hear that you are having issues with wifi calling!

Can you please confirm the last 2 digits of the phone number in question and let us know if it happens on the other lines as well?


  • Author
  • Beginner
  • September 30, 2026

20

are the last 2. I don’t have any of the other phones available at this moment 


Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • September 30, 2026

Thank you for confirming!

We see that you managed to get in touch with the Expert Messaging team in the meantime.

VoLTE is provisioned to your line from what we can see. We recommend following up with the Expert Messaging team for further troubleshooting.