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Moved SIM from iphone to Android. Device sees signal but doesn't connect to Koodo

  • August 2, 2026
  • 2 replies
  • 32 views
S

I borrowed a friend’s older Samsung device (Galaxy S23-FE) to test an app. It hadn’t been wiped so he could sell it, so it still has his accounts on it.  I took the Koodo SIM out of my iPhone and put it in the Samsung.  It sees a cell signal but doesn’t connect to Koodo, so I can’t do anything.  The phone isn’t blacklisted (check device.ca) and being Canadian I don’t think it can be locked to a carrier.  How can I confirm that?  Anyone know what step I’m missing?  Thanks

2 replies

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • August 2, 2026

Hi ​@Scavenger 

What happens when you try to perform a manual network search in the phone settings? It doesn’t find any networks listed?

Have you tried removing the sim and putting it back in the Samsung phone?

S
  • Scavenger
  • Author
  • Beginner
  • August 2, 2026

Thanks for the reply. :-). Problem resolved.  It turns out that when I bought a phone from Koodo a few months ago I didn’t need to move my physical SIM over to the new phone (although I did) because the new phone came with an eSIM.  News to me. Anyway, the testing on Android was failing because the physical SIM was no longer active once I was switched to eSIM. :-)

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