leaving my services

Hi there,

that depends on if you have the Koodo prepaid or postpaid service. If you have the prepaid service, you can cancel your account by either porting your phone number to another provider or by removing automatic payment and letting your account become suspended due to non payment. After being suspended for 90 days, the account closes.

If you have a postpaid account, you can cancel the service by porting the phone number to another provider or you will have to schedule a callback with a rep through Koodo assist and requesting to cancel. If you’re out of country, then you can cancel the service by contacting a rep through Koodo’s social media pages Facebook and X, the correct profile can be found by clicking the logos at the bottom of this page. Koodo assist can be found here: https://www.koodomobile.com/en/help?autobots=rollout

Note for postpaid, you will receive a final bill with any outstanding balances that need to be paid. If you’re currently paying off a device, you will also have to pay for any remaining tab or tab bonus fees. More info can be found here: https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel?