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Koodo is Terrible for blocking voicemails

  • June 27, 2026
  • 8 replies
  • 0 views
K

I have tried for weeks to get Call Control on my Koodo account. Chatting with an X rep, etc. Not realizing you can apparently only do it on the PC, I finally logged in tonight and tried their steps. Nope. Clicked Turn on Call Control. Over and over, it wouldn't let me. 

I have blocked someone's phone number from my phone but they can still leave voicemails. I am getting harrassed. I couldn't even get a Telus rep to call me because I don't have a Telus account.. only Koodo. 

Absolutely ridiculous that I can't block someone from leaving me a voicemail. Unfortunately, I've had to put on an extended absence greeting in my voicemail and not allow ANYONE to leave me voicemails. Terrible setup. Please have a rep turn on my Call Control feature so I can add this person's phone number to it. This is a security issue. Appreciate it.

8 replies

Dinh
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  • Dinh
  • Mobile Master
  • June 27, 2026

hi, 

iOS and MacBook should work as well.can you share specific errors that you encountered? does the person who you would like to block, is using the same number? Did they try to use another one?

 

A Koodo customer, opinions are my own.
K
  • Keg79
  • Author
  • June 27, 2026

I don't get an error message, it just says "Call Control has been turned off." I click it, it says the same thing. Over and over.

 

D
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  • Dennis
  • Mobile Master
  • June 27, 2026

Try clearing your browser's cache and try again to see if that fixes things 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    M
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    • MilkyWay
    • Mobile Master
    • June 27, 2026

    That is correct. You cannot prevent a blocked contact from leaving a voicemail message, even with the Call Control feature.

    The best way is to entirely disable your voicemail with the assistance of a rep by scheduling a callback through Koodo Assist. https://Koo.do/Chat 

    K
    • Keg79
    • Author
    • June 27, 2026

    ​@MilkyWay isn't that odd, though? I put on my Extended absence greeting and disabled people from leaving me a VM, but does that mean I can never let normal people leave me a VM? It seems odd that I can't block one number from leaving me VMs. For safety reasons.

    M
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    • MilkyWay
    • Mobile Master
    • June 27, 2026

    Yes, you are essentially disabling your voicemail temporarily and preventing other people from leaving you a voicemail message.

    There is no way to block a single number unless you include third-party call blocking apps to your phone.

     

    Dinh
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    • Dinh
    • Mobile Master
    • June 27, 2026

    ​@MilkyWay isn't that odd, though? I put on my Extended absence greeting and disabled people from leaving me a VM, but does that mean I can never let normal people leave me a VM? It seems odd that I can't block one number from leaving me VMs. For safety reasons.

    I believe you still heard their voicemail because the call control is off. If the caller is on blocked list of Koodo call control (not in your phone), they would only heard the standard message saying they are blocked by call control.

    i will flag a rep to see if they could manually enable your call control in the forum

    A Koodo customer, opinions are my own.
    K
    • Keg79
    • Author
    • June 27, 2026

    Thanks so much. I just want to enable Call Control and add this one number to it. 

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