Skip to main content
Koodo Community
Question

iPhone 17 Constantly Dropping Calls

  • September 3, 2026
  • 8 replies
  • 76 views

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up to a few weeks ago!

8 replies

Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • September 3, 2026

Did anything change around the time it started, an iOS update, a move, a new area? As well, is it dropping everywhere or only in certain spots, indoor or outdoor, and do others nearby on Koodo or Telus have the same problem in the same places?

You didn't mention reset network settings or reseating the SIM, so I would do those two first. Power the phone off before removing and reinserting the SIM. More tips here https://www.koodomobile.com/en/help/im-not-getting-any-network-service


If nothing changes, put your SIM in another phone. If the problem follows the SIM it points to the SIM or the account, if it stays with the iPhone it's the device or the coverage in your area.


Forum|alt.badge.img+4
  • Mobile Master
  • September 3, 2026

Have you asked your friends and neighbours using Telus or Bell in your local area to see if they are experiencing the same issue? Do you get a better signal once you leave the area?


Forum|alt.badge.img+4
  • Mobile Master
  • September 3, 2026

What area are you in? 

When you calls drop is your Signal low? 


  • Author
  • Connector
  • September 3, 2026

Did anything change around the time it started, an iOS update, a move, a new area? As well, is it dropping everywhere or only in certain spots, indoor or outdoor, and do others nearby on Koodo or Telus have the same problem in the same places?

You didn't mention reset network settings or reseating the SIM, so I would do those two first. Power the phone off before removing and reinserting the SIM. More tips here https://www.koodomobile.com/en/help/im-not-getting-any-network-service


If nothing changes, put your SIM in another phone. If the problem follows the SIM it points to the SIM or the account, if it stays with the iPhone it's the device or the coverage in your area.

I believe I had an iOS system update recently so right now I’m on iOS 26.6.1. It happens typically when I’m in my house indoors (that’s when I usually call) - but it never had a problem until now. No specific spots in the house, but that’s usually the only time I call. My friend also has Koodo but neither of us can tell which of us is dropping (I suspect it’s me). How do I reseat an eSim? I’ll try resetting the network settings.


  • Author
  • Connector
  • September 3, 2026

What area are you in? 

When you calls drop is your Signal low? 

Signal is 3 bars or less, sometimes my calls have dropped when I had full bars. 


  • Author
  • Connector
  • September 3, 2026

Have you asked your friends and neighbours using Telus or Bell in your local area to see if they are experiencing the same issue? Do you get a better signal once you leave the area?

I looked at downdetector and nothing major seems to be happening. I’m from Edmonton Alberta


Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • September 3, 2026

I believe I had an iOS system update recently so right now I’m on iOS 26.6.1. It happens typically when I’m in my house indoors (that’s when I usually call) - but it never had a problem until now. No specific spots in the house, but that’s usually the only time I call. My friend also has Koodo but neither of us can tell which of us is dropping (I suspect it’s me). How do I reseat an eSim? I’ll try resetting the network settings.

An eSIM can't be reseated physically, but the equivalent is Settings > Cellular > tap your Koodo line > Turn Off This Line, wait about 30 seconds, then turn it back on. While you're in there, go to General > About and leave the page open a few seconds — if a carrier settings update is pending it'll prompt you there.

One thing I would recommend you do : turn Wi-Fi calling back ON. I know you turned it off as a troubleshooting step, but the drops are happening indoors at home on 3 bars, which is exactly what it's for — it hands the call to your home Wi-Fi instead of a weak cell signal. Leave it on and only turn it off again if the drops continue, so you can compare.

Then do the network settings reset (it clears saved Wi-Fi passwords, and you may need to re-enable Wi-Fi calling after it comes back).
 


Forum|alt.badge.img+4
  • Mobile Master
  • September 3, 2026

I'm in Edmonton as well. 

Do you have calls drop when you are outside?