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horrible customer service

  • July 17, 2026
  • 5 replies
  • 68 views

I’m at a loss for words I paid my phone bill and my account is canceled and I can’t get through to anyone as there is no numbers to call

5 replies

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  • Mobile Master
  • July 17, 2026

I would suggest you to try dialling #227 to reach out to the billing department. If that does not work, you will need to schedule a callback through Koodo Assist to speak with a rep about your account. https://Koo.do/Chat  


What should I do if my phone has been disconnected 


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  • Mobile Master
  • July 17, 2026

You can borrow a phone from a close friend or family member.

If that is not possible, you can download an app that can make or receive calls from Canada, such as Fongo, and schedule a callback to that number instead.


Dinh
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  • Mobile Master
  • July 17, 2026

What should I do if my phone has been disconnected 

I assume you are a postpaid customer?

How long have you been disconnected? As of now, can you still access your self-service?

 


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  • Mobile Master
  • July 17, 2026

How did you pay?  

How long did you have an overdue amount outstanding?