hi all

That's where it gets tricky. Premium voicemail is the 25 message storage plus Instant Voicemail, which is exactly the voicemails being sent to your phone via MMS. So the audio file is part of that same feature.

I recommend you log in to Self Serve, go to Mobile Services and Manage add-ons, and check whether Instant Voicemail shows up there as its own add-on, separate from Premium voicemail. If it does, you can remove just that one and keep the rest. If the only thing listed is Premium voicemail, then the two come together.

That is the whole point. You get the voicemail messages sent to your phone via MMS. If you do not want it, you can choose another Perk. https://www.koodomobile.com/en/services/pickyourperk

Hello ​@Pjlal799  We can see that you already spoke with a representative and your request was addressed. Don’t hesitate to reach out whenever you have any inquiries. 

Hi 

Hi team,

I just want to clarify what is currently being worked on for ticket 

My Premium Voicemail mailbox itself is working fine when I dial into it, but the cellular Message Waiting Indicator (MWI) signal isn't reaching my phone to trigger the red dot badge icon.

Can you please confirm if ticket  specifically covers re-provisioning/enabling the standard MWI notification SOC code on my network profile so the red badge indicator starts working again?

Thank you! ?????