Extremely Bad Customer Service

First of all. I have received an e-mail to have an offer about the IPhone 15 Pro max for 16$/month. I try to get to the offer, it refers to me to the 15 pro. I contact Koodo chat, they tell me no, it’s an error. Whether it is or not,  if it appeared one my screen as is, I’ve sent you multiple e-mails personally with proof of it, I spend 4 days being called by customer service for them to say we can’t find the e-mail THEY SENT ME in the system and do anything is ridiculous. The Consumer Protection Act is applicable here. Why send me an offer that you can’t even apply or give me. To seem like you care about your cutomers? I am deeply disappointed in koodo’s repeated behavior, after being a 10+ year client, knowing this is a general issue for many customers at koodo.