I just activated and ported my phone number to a new activation on Koodo. I didn't receive a push notification or email with QR code which means I can't receive call/text.
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esims - QR code not emailed and push notification not received - help !
Best answer by DoumStorm
One more phone reset was the trick.
Koodo no longer provides eSIM vouchers. You should be able to download and set it up from your Self-Serve account. https://www.koodomobile.com/en/help/esim-and-esim-vouchers
No, from SaskTel.
Currently on a different phone waiting for support. I was hoping for a quicker answer here.
I also tried to recover my esim but since I can't receive text messages or even emails (as the account made is new), it's not working very well.
At what part of the esim process when you follow the guide, are you getting stuck on?
The guide is supposed to show people how to prompt the network to re-send the QR code directly to your device
What phone type are you using?
https://www.koodomobile.com/en/help/esim-on-apple
https://www.koodomobile.com/en/help/esim-on-android
I also tried to recover my esim but since I can't receive text messages or even emails (as the account made is new), it's not working very well.
Are you saying here your self serve account is not yet active as you are unable to create your self serve account without a working line to receive the text?
You may want to head to your nearest Koodo store or authorized dealer to get a physical SIM card replacement. Otherwise, you will need to schedule a callback through Koodo Assist for further assistance.
I ended up doing a third phone reset. Eventually, the push notification came and I was able to setup appropriately. Now just to figure out how to transfer RCS chats settings.
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