My Samsung S23 eSIM still shows an old temporary Koodo number instead of my current number.
I’m getting false “message not sent” errors in both Samsung Messages and Google Messages. Some messages are received anyway. I’ve also had duplicate messages and two separate conversation threads with the same contact, with photos and messages split between them.
Koodo Expert Messaging is also stuck in an old callback-scheduling loop, so I can’t reach an agent normally.
Can a Koodo rep please check my line/eSIM provisioning and help reset the stuck support conversation?