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ESim Recovery to use on NEW device without option of email/phone verification

  • Oct 13, 2026 4:59 PM UTC
  • 5 replies
  • 67 views

 

I saw this post where the person was suggested to go through the eSim recovery process in Self Serve. I tried that, but am stuck on a screen that says

 

Get verification code

 

Before we start the transfer, we need to confirm your identity. We’ll send you a 6-digit verifcation code. Where do you want it to go?

 

 

There’s only one option below, the email I made my account with, but I can’t select it because of this message.

 

This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now.

 

I guess that makes sense since I only recently opened the account, but now I’m stuck unable to call/text without the eSIM.

Best answer by Dennis

In that case you will need to request a callback via Koodo assist (to an available number - work, friends, family, etc) to help you get your esim swapped over

https://www.koodomobile.com/en/help?autobots=rollout

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5 replies

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  • Mobile Master
  • Oct 13, 2026 5:02 PM UTC

What phone are you trying to recover the esim onto?


  • Author
  • Connector
  • Oct 13, 2026 5:04 PM UTC

It's an iPhone that I have now, the phone I was using was a SONIM Android device  


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  • Mobile Master
  • Oct 13, 2026 5:17 PM UTC

What happened to the old device?  Do you still have it?  It is a physical sim or esim?


  • Author
  • Connector
  • Oct 13, 2026 5:57 PM UTC

No I don't  have it anymore because it was lost in  the woods while I was hunting...And It was an eSIM that was used on my prior phone 


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  • Mobile Master
  • Answer
  • Oct 13, 2026 6:02 PM UTC

In that case you will need to request a callback via Koodo assist (to an available number - work, friends, family, etc) to help you get your esim swapped over

https://www.koodomobile.com/en/help?autobots=rollout