I was in Mexico from February 7 to February 15 and was charged on the 12th for a roaming charge when I had data turned off. Also have a second phone on my bill and it was charged six out of the eight days we were gone and it as well had data turned off and roaming as well. How do I dispute these charges as we did not use the roaming feature?
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Dispute Roaming Charges
Best answer by Oliver C
Did you use any of your other plan features? As you will be charged Easy Roam if you make/receive a call, send a text, receive a text that uses data, and by checking your voicemail. Not just for data usage.
You can check the reason for the charges by following the steps in the article below. When you do, what usage does it show?
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Can you provide a screenshot of your bill showing a detailed list of charges? Make sure to remove any personal details, as this is a public forum.
Did you use any of your other plan features? As you will be charged Easy Roam if you make/receive a call, send a text, receive a text that uses data, and by checking your voicemail. Not just for data usage.
You can check the reason for the charges by following the steps in the article below. When you do, what usage does it show?
+4Hi
We see that you managed to get in touch with the Expert Messaging team in the meantime. Please let us know if you need further assistance.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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