Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

​@Flo Koodo I switched from Fongo Mobile and never received a QR Code. Its for my third line which is on ESIM. Please can you send me the code I talked to the customer service and they don’t understand that I need this code. My number is out of service now and I need it ASAP. Thank you!!!

Hi ​@Dodo33 

We have checked your account and according to the details we see, the esim is already installed for the line ending on *17.

Can  you please let us know what type of phone are you using?

It’s an iPhone 15 Pro.

Thank you!

We see that you spoke with a rep in the meantime, and a ticket has been submitted for this issue.

I bought an esim yesterday, but haven’t received an qr code or a way to activate the esim, only a confirmation order. I cannot get a call back since I don’t have any phone number.

Hi ​@Youstine, your account is not yet fully activated. We can see our webstore team tried to get in touch with you, likely to confirm some information so they can proceed with the activation. They will try to contact you again. 

Having the sams issue here. 

Hi ​@Jaylanhamad, we’ve sent an email with eSIM setup instructions. Please let us know if that worked!

I need an email please

Hi ​@shaesav, the eSIM setup email was sent. Please let us know if it works!

Having the same issue for phone ending 69, could you please send email with instructions? Thank you!

Hi ​@Vitalii.Lobakov 

Can you please confirm the last two digits of the phone number in question and let us know if you tried restarting your device/ resetting the network settings?

Hi Flo,

phone number ends 69. I did reset the phone to factory settings and tried to reset network settings only, neither helps. 

​@Vitalii.Lobakov 

Can you please check your email inbox and let us know if the instructions you received help?

It worked, thank you for your support!